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FAQ & Policies

At WaveByte, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our refund policy below.

Returns

Eligibility Requirements:

  • Items must be returned within 30 days of purchase
  • Products must be unused and in original condition
  • All original packaging and tags must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items
  • Custom or personalized products
  • Items damaged due to misuse or neglect
  • Products without original tags or packaging

Refunds

Processing Details:

  • Once we receive your return, we'll inspect the item within 5-7 business days
  • Approved refunds will be processed within 10 business days
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

If you'd like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange a replacement or refund at no cost to you.

Contact Us

For any questions about our refund policy, please reach out to our customer service team at helpwavebyte@outlook.com or use our Contact Page.

Terms & Conditions

By using the WaveByte website and placing an order, you agree to the following terms and conditions.

  • All products are subject to availability
  • Prices may change without notice
  • Orders may be cancelled or refused in cases of suspected fraud
  • Customers are responsible for providing accurate shipping and contact information
  • Delivery times are estimates and may vary depending on location and courier delays
  • WaveByte is not responsible for damages caused after delivery due to misuse or improper handling
  • By purchasing from our store, you agree to our Refund Policy and Privacy Policy

For any questions regarding these terms, please contact us via our Contact Page or email support.